Frequently Asked Questions

General FAQ’s

Do I need a referral to see a Psychologist?

To receive Medicare rebates, you will need a referral from your GP (or a psychiatrist or paediatrician). Your referring doctor will determine if you meet the requirements. They will complete a mental health assessment form and give you a referral to make an appointment with a registered psychologist. Some clients choose to see a psychologist privately without a referral and consultation fees will be paid by clients.

How many sessions Medicare rebate will cover?

From 9 October 2020, until June 2022, if you are referred under a Mental Health Care Plan (MHCP), you are entitled to a Medicare Rebate for a maximum of 20 sessions per calendar year. The following explains the sessions:

Stage 1: Initial 6 sessions

The client attends 6 psychology sessions. These sessions involve taking history, treatment goals setting and participating in therapy. At the final session, the progress of sessions will be reviewed and the client would learn if additional 4 sessions will be required or not.

The psychologist then sends a progress report to your GP and if additional sessions have been suggested, then the GP will review the patient and if approved, a referral for a further 4 psychology sessions will be made.

Stage 2 (Review): additional 4 sessions

The client will continue to see the psychologist for a further 4 therapy sessions.

Once the client completes their sessions, the psychologist sends a report to the gp. Similar to the previous stage, the need for a further 10 sessions will be reviewed and it might be suggested. The client then will meet with their gp who may approve and refer for a further 10 psychology sessions.

Stage 3: additional 10 sessions

The client attends their 10 psychology sessions and completes the course of therapy.

How do I receive my Medicare rebate?

For your convenience we can process your Medicare claim and your private health insurance claim (via HICAPS) on the day of your consultation. Clients need to make sure all the details of their Medicare (including banking details) are up-to-date. Please bring your Medicare card and bank card with you to facilitate the process of receiving rebate.

What are the session fees?

The consultation fee is $120 per session (50+ minutes). Payment is required on the day of the appointment and can be made by cash, eftpos, or credit cards.

Medicare currently pays $87.45 per general psychology session so the gap will be covered by client is $32.55.

Can I claim Medicare rebate if I have Private Health Cover or DVA?

Health fund rebates for registered psychological services are provided by most health funds under their ancillary/extra options. These rebates vary depending on your health fund, and your level of cover. Please discuss this with your health fund before booking for further details.

Normally there is no need for a referral to claim for private health psychology services.

Our psychologists are registered with the Department of Veterans’ Affairs (DVA). Please check with DVA before booking an appointment with one of our psychologists.  You will need a referral from an approved practitioner. Please refer to DVA website for further information:

Do you provide Cognitive assessments for ADHD or ASD?

Yes– Cognitive Assessments and Reports usually require 4-5 hours ($170 per hour) including administering measures, obtaining collateral information, and providing brief report writing. However, writing a comprehensive report would incur additional fee between $500-$700. Please be prepared as this fee can vary dependent on the assessments required and the tasks involved. The psychologist will inform you of the cost required in advance.